We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of shop.safetyware.com.my following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

Safetyware Sdn Bhd shall not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website. In no event will Safetyware Sdn Bhd nor their respective officers, directors, employees, shareholders, affiliates, agents, successors, assigns, retail partners nor any party involved in the creation, production or transmission of this web site be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

In the event of any problem with this website or any content, you agree that your sole remedy is to cease using this website. In the event of any problem with the products or services that you have purchased on or through this web site, you agree that your remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this web site. This site may include inaccuracies, mistakes or typographical errors. Safetyware Sdn Bhd does not warrant that the content will be uninterrupted or error free.

Unless otherwise indicated, material on this website, including but not limited to texts, images, illustrations, software, audio clips, video clips, animation files, is subject to the copyright and trademark rights of Safetyware Sdn Bhd. Consequently, the material on this website may not be copied, reproduced, modified, posted, transmitted, distributed, in whole or in part in any form whatsoever, without the prior written consent of Safetyware Sdn Bhd. All rights reserved.

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice.  Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only.  We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors.  The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time.  It is your responsibility to ascertain and obey all applicable local, state and international laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website.  All purchases from this website are made pursuant to a shipment contract.  As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier.  You are responsible for filing any claims with carriers for damaged and/or lost shipments.

You are responsible for duties and taxes outside Malaysia. All items entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country’s national laws.

You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password.  This website and Safetyware Sdn Bhd reserves the right to refuse service, terminate accounts remove or edit content or cancel orders.

By placing an order, you warrant that you are over 18 years of age, and that you are providing shop.safetyware.com.my with accurate, truthful information and that you have the authority to place the order.

New, unused full-price merchandise purchased at sales offices or retail store may be exchange at any sales office or retail store with an original receipt within 7 days of purchase. After 7 days, the merchandise may not be exchanged.

We offer a No-Refund Policy on all merchandises, however, for merchandise qualifying for an exchange, item may be exchange for store credits which may be used at our Malaysia store.

Merchandise on sale may not be exchanged or returned. All merchandise must be returned in sell-able condition, otherwise, an exchange would not be allowed.

We reserve the right to reject any form of exchange without the original receipt.

1. Can I cancel my order even the goods haven't ship out?

Goods sold via Safetyware Online Store at https://shop.safetyware.com.my/ are NOT refundable, returnable or exchangeable.

2. What is the Safetyware Online Store Return Policy?

All items sold online via Safetyware Online Store at https://shop.safetyware.com.my/ are only eligible for return subjected to certain requirements as stated below in the Safetyware Online Store Return Policy. Refunds are NOT available.

Items on Stock Clearance, Limited Time Sales, Markdown, Grade B safety shoes or as indicated in the website CANNOT be exchanged or returned, please select carefully.

Due to hygiene reasons, we DO NOT accept exchanges or returns for all types face mask such as disposable face mask, fabric face mask, N95 mask.

3. What Are The Requirements For a Valid Return?

Customer to notify Safetyware Online Store using the online form or via e-mail at eshop@safetyware.com.my within 3 days upon the receipt of products. Customer need to provide proof of purchase (order number, tax invoice, etc). Reason for return has to be valid and return conditions must be met as below. Photos of products to be returned (optional) can be attached as proof.

IN WHICH CONDITIONS CAN I RETURN PRODUCTS?

1. Damaged or defective condition products.
2. Wrong item(s) delivered not as per ordered.
3. Expired items.
4. Wrong quantity delivered – it could be over supplied or under supplied.

Note: All products returned must be in the exact condition received by the customer. In the unlikely event that your return does not meet the above requirement, our Customer Service Team will notify you before sending it back to you.

WHAT DO I DO AFTER SUBMITTED RETURN REQUEST?

Our Customer Service Team will contact you within 5 working days after receiving the online form/ email. In the event the customer does not receive any reply from us after the 5 working days period, please contact us via e-mail at eshop@safetyware.com.my or contact number at 04-502 3882. Our selected courier company will collect the product from your location to be returned to Safetyware Online Store.

HOW LONG WILL I GET MY PRODUCT REPLACEMENT AFTER THE COLLECTION PROCESS?

Safetyware Online Store will evaluate the returned product and determine whether it meets the Return Policy requirements. The evaluation process will take at least 3 working days. Once approved, the new replacement product will be sent to you. If not, the team will notify the customer immediately.

CAN I RETURN AN ITEM AFTER THE RETURN POLICY COVERAGE DAYS?

Your item cannot be returned after 3 days upon receipt. Therefore, you are advised to check the products immediately upon receipt.

The customer shall be responsible for the risks and condition of the product to be returned until it reaches Safetyware HQ. Safetyware Online Store will not be liable for any loss or damage of the product prior to the product received by us. The customers are advised to pack safely the product to prevent any loss or damage to the product or its box or its original packaging.

Electronic Communications
When you visit this website and/or send email to us, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures and other communications that we sent you electronically satisfy any legal requirement that such communications be in writing.

Exclusions of Warranties
Items on Stock Clearance, Limited Time Sales, Markdown or as indicate in the website DO NOT entitled for warranties. When you visit this website and/or send email to us, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures and other communications that we sent you electronically satisfy any legal requirement that such communications be in writing.